Cargo Flash Customer Relationship Management (CFCRM)

Customer Relationship Management implements the strategy for managing company’s interactions with customers, clients and sales. CRM involves using technology to organize, automate, and synchronize business processes like sales, marketing, customer service, communication and group collaboration etc

CRM SOFTWARE

CRM software makes your workforce agile with swift communication and on-demand information serving the sales and marketing team to maximize performance. It brings about collaboration among employees and clients increasing productivity.

The objective of the CRM is to automate the sales with strong customer relationship. The CRM provides a control on the employee management to execute the project easily. Our solution helps to build a strong relationship with the customers by providing all the features to manage the support activities.

Maintaining the employee details in the hierarchical structure is an added advantage in our CRM software since it helps to manage the employees as a team and assign the jobs accordingly. This results in proper utilization of the resources with control on task assignment and work flow. The employee performance can also be evaluated with the team management and goal-oriented task completion.

Your sales can be improved tremendously using the sales module of our CRM which concentrates on converting all your leads into sales and follow them closely to make them a prospective client by building customer relationship. The after-sale issues and concerns are easily handled by the CRM using the tickets.

Key Features:-

There are many modules included in the CRM which can be optionally chosen for integration as a functional unit. The modules include:

Leads Management

  • Lead management is an important business process that combines tools with techniques to enable effective leads generation, management and tracking of new sales opportunities.
  • Lead generation from various sources like campaigns, exhibitions, referrals, phone calls, branding, etc.
  • Lead Assignment or Distribution Manually assigning new leads to specific individual (owner) can be tedious. CFCRM allows you to create a workflow rule to assign new leads to sales persons based on specific criteria, such as geographic region, activity, etc.
  • Lead Conversion Once there is scope for business opportunity through further negotiations or follow-ups, a Lead is transformed to Prospect and then to Contractual Customer.

Sales Management

  • It helps in making Sales Plans; managing Sales visit Reports, Closing Reports for various types of sales calls and customer details which eliminate your time and efforts require in making and maintaining hectic daily/weekly/monthly excel report.
  • Automatic Pricing
  • Commodity/Product based pricings
  • Dynamic Pricing
  • Generate quotes and mail to customers
  • Complete quotation management
  • Contract Management
  • Ability to send a quick quote
  • Monthly/Quarterly/Annual: Budgets/TargetsLost business reports

Customer Service

CFCRM provides enterprise quality Call Center, Customer Support & Service features, such as

  • Ticket Management,
  •  Customer Management
  •  Customer Self Service Portal
  •  Booking and tracking of shipments
  •  Irregularity Management
  • Complaint Management
  • Claim Management
  • Escalation Matrix
  • Reports and Support Statistics specifically useful for your organization's customer support force.

Marketing

Marketing list will design marketing activities including

  • Marketing budget
  • Maintaining and tracking Promotional activities that enable your campaign to become most efficient and effectively as you have targeted.
  • Campaign Management
  • Letter and Template wherein you can send mailers, letters directly through the system, with the ease to handle design templates
  • Online Survey Management

Ticketing System

This offer:-

  • Ticketing activity is illustrated with colorful charts
  • Tickets can be assigned to users (and users can view all tickets assigned to them).
  • Tickets support states (new, active, pending, closed, etc) and priorities (low, normal, high, critical, etc).
  • Configurable email notifications for new and updated tickets.
  • Email integration allows tickets to be created and updated via email, with support for attachments. New users can be automatically created.

Dashboards, MIS & Report builder

  • Station Wise sales reports
  • Customer Wise reports
  • Zone/Location/Route wise reports
  • Product wise reports
  • Stock inventory reports
  • Management Dashboards
  • User Dashboards
  • Report Builder
  • Customized Reports

Benefits

There are lots of benefits for using our CRM software and some are listed below.

  • User-friendly intuitive interface
  • Cost effective solution
  • Manifold sales improvement
  • Best employee collaboration
  • Increased productivity and project control
  • Multiple marketing strategies
  • Remote data access through online or web
  • Secured database